We know as well as anyone that you consider your small animals to be a member of your family. That is why the whole team here at the practice work hard to provide the very best veterinary care services for them.
Cat Friendly Practice
We understand that coming to the vets can be a very stressful experience for most cats. Along with being shut in a basket and a journey by car, cats often have to share the waiting room with dogs, who may not be particularly cat friendly! For this reason, following our recent practice renovation, our waiting room now has seperate dog and cat waiting areas. The cat area has room under the seats to store cat baskets and being tucked away helps cats to feel more secure.
As a ‘cat friendly’ practice we also always endeavor to ensure that the cats who come in to us for either minor or major procedures do not become overly stressed while they are hospitalised.
- We use Feliway on the cats bedding – this is a pheromone spray which helps to control or prevent reactions to stressful situations.
- We have ‘igloo’ style beds to enable cats to hide away.
- Whenever possible we put cats in our high kennels, as they usually prefer being up off the ground.
Arranging An Appointment
To arrange an appointment please telephone 01285 643146 or call at the surgery. Urgent cases will be seen on the same day and emergencies as soon as possible. For routine matters, please try to book two or three days in advance. We allow 15 minutes for each small animal consultation.
We do try to ensure that clients are seen on time, but sometimes examinations take longer and we cannot predict this. If we are running late, please be patient – on another occasion it may be you who needs more time. We would be grateful if you could do everything possible to keep your appointment, and ask that you tell us as soon as possible if you have to cancel.
Repeat Prescriptions & Special Orders
Many of our patients have been diagnosed with chronic conditons which require regular medication to keep them fit and active. We feel that is very important that your pet receives a full clinical examination at least every 3-6 months (equivalent to 1-2 human years) to ensure that we achieve the best responses to treatment and to check for any complications or side effects. Regular examinations are also mandatory under medicines legislation.
At present, if your pet is stable, these medication health checks are offered free of charge to our clients who use our own pharmacy. We are happy to provide a prescription if you wish to obtain your medicines elsewhere, but there will then be a charge for the medication health check and prescription.
Please do not put undue pressure on our nursing staff to supply medications when a re-examination is overdue.
It is now possible for our clients to email repeat prescriptions and orders for food, flea and worm treatments, dental products and any other ‘over the counter’ products.
Although the majority of items can be ordered the same day and delivered the next working day, we would always advise that clients reorder products at least 5 working days before running out, in order to allow for unexpected delays from our suppliers. If emailing in your order, we will need your surname, pets name, the first line of your address and full details of the products required. A contact telephone number would also be useful in case we need to discuss the order with you. If required, we can send you an email to let you know that your order is ready to be collected.
Monday – Friday
8.00am – 7.00pm
8.30am – 1.00pm
Monday – Friday
9.00am – 11.30am
2.30pm - 3.15pm
4.00pm - 6.30pm
9.00am – 11.30am
Routine horse visits are undertaken between 9am and 5pm on weekdays. Please telephone the surgery and we will always endeavour to arrange a time that will suit you.