Covid Update – 5 Nov 2020

During this period of lockdown, we continue to look after your beloved pets and horses whilst ensuring the safety of our clients and staff.

Below are the steps we are taking. However, please do phone us if you have any concerns about your pet or horse. We are here to help.

Surgery Hours

These are remaining as normal.

Our ‘out of hours’ service with Vets Now and B&W Equine continues unaffected.

Surgery Consultations

There will be some restrictions on the type of work we can perform, for example, we are not currently able to undertake the following: routine nail clipping, weight checks, repeat prescription examinations, routine dental work (both small animals and horses), some neutering and adult cat vaccinations.

When you visit the surgery, to ensure social distancing, we will explain the strict protocol we have in place to ensure your and our staff’s safety. All staff will be wearing PPE and we request that our clients wear a face covering whilst in contact with our staff.

Remote Consultations (e.g. by Skype)

We are able to offer consultations remotely where this is feasible: by phone, Skype, Facebook Messenger Video Calls or other video conferencing. To arrange this, please call 01285 643146 during our normal hours – which are currently 8.30am – 7.30pm on weekdays and 8.30am – 4.30pm on Saturdays.

Horse Visits

To find out in what instances we are able to visit your horse, please call us on 01285 643146.

Medicines

We advise that you plan ahead and order your medicines over the phone by calling us on 01285 643146. We can then have everything prepared for you to collect and in some instances can post medicines to you.

Thank you so much everyone for your cooperation.

Please be patient with us when you call as you may have to wait a little longer than usual for us to answer.

Stay safe.